Privacy Policy

1. Introduction

Q'Entre ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our smart access control platform, including our mobile applications, hardware devices, and web-based services (collectively, the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Organization and role information
• Payment and billing information
• Profile information and preferences

2.2 Access Control Data

When you use our access control system, we collect:

• Access logs (time, date, location of access events)
• Device identifiers and hardware information
• QR code scan data
• Access permissions and authorization records
• Security event logs

2.3 Technical Information

We automatically collect certain technical information, including:

• Device type, operating system, and browser information
• IP address and network information
• Mobile device identifiers
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Service
• To process access requests and authenticate users
• To manage user accounts and organizations
• To monitor and analyze usage patterns and security events
• To communicate with you about the Service
• To provide customer support and respond to inquiries
• To detect, prevent, and address security issues
• To comply with legal obligations and enforce our terms
• To send administrative information and updates
• To improve our products and develop new features

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Within Your Organization: Access logs and user data may be visible to administrators within your organization
• Service Providers: We may share information with third-party vendors who perform services on our behalf
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or transfer of assets
• With Your Consent: We may share information with your explicit permission

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and authorization mechanisms
• Regular security assessments and updates
• Access controls and monitoring systems
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service and comply with our legal obligations. Access logs and security events are typically retained for:

• Active accounts: Duration of account plus applicable retention period
• Access logs: Up to 2 years for security and audit purposes
• Billing records: As required by law (typically 7 years)

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Objection: Object to certain processing of your information
• Data Portability: Request a copy of your information in a portable format
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@qentre.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: